Stop finding out they're leaving when it's already too late.
ScoreJam gives CS teams diagnostics for every stage your customers move through — implementation, onboarding, ongoing health, and risk. Catch the gaps before kickoff. See where onboarding stalls. Spot churn signals while you can still act. Run them in parallel across every account, each in its own moment.
Are they ready to go live?
Spot the gaps — technical, organizational, resourcing — before kickoff, so implementation doesn't stall.
Implementation Readiness Diagnostic
Are they getting there, and is value landing?
Track activation milestones and surface where customers get stuck. Run it during onboarding to unblock, run it just after to evaluate the experience.
Onboarding Progress
Post-Purchase Experience
Are they healthy, hitting their goals, and ready to grow?
Three diagnostics for active accounts — pick the one that matches what you need to know.
Customer Health
Goal Achievement
Expansion Readiness
Are they about to leave, and can we save them?
Surface churn signals early — dissatisfaction, disengagement, competitive evaluation — and identify which accounts to prioritize for save motion.
Churn Risk Diagnostic
For specific situations
30s video
Why CS teams choose ScoreJam
Churn signals while there's still time to act.
Health scores tell you a customer is red after they've already checked out. ScoreJam surfaces the real signals — disengagement, dissatisfaction, competitive shopping — early enough to do something about it.
The whole lifecycle, not one snapshot.
Onboarding in one tool, NPS in another, churn discovered in a QBR. ScoreJam runs implementation, onboarding, health, and risk in one place — so each account's story stays continuous.
Built for accounts, not just feelings.
Generic surveys measure sentiment. ScoreJam diagnoses what's actually happening in the account — what's blocking activation, what's stalling goals, what's pulling them toward the exit.
A hundred accounts, a hundred moments.
A good CS team isn't running one play. ScoreJam lets you run the implementation diagnostic on a new account and the churn diagnostic on a slipping one — same week, no reconfiguring.
Simple pricing
Start free, upgrade when you need more
Starter
Free
Perfect to discover ScoreJam
Included: Build, preview and test 2 diagnostics, no credit card required
Credit Expiration: Valid until used
Subscription
For teams that need real results
Included Credits: 15 Credits / month
Credit Expiration: Monthly reset
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