For Customer Success Teams
Pick the stage your customer is in.
About to deploy
Are they ready to go live?
Spot the gaps — technical, organizational, resourcing — before kickoff, so implementation doesn't stall.
Implementation Readiness Diagnostic
Onboarding
Are they getting there, and is value landing?
Track activation milestones and surface where customers get stuck. Run it during onboarding to unblock, run it just after to evaluate the experience.
Onboarding Progress
Post-Purchase Experience
Live
Are they healthy, hitting their goals, and ready to grow?
Three diagnostics for active accounts — pick the one that matches what you need to know.
Customer Health
Goal Achievement
Expansion Readiness
At risk
Are they about to leave, and can we save them?
Surface churn signals early — dissatisfaction, disengagement, competitive evaluation — and identify which accounts to prioritize for save motion.
Churn Risk Diagnostic
For specific situations
Each diagnostic is independent. Run them in parallel on different accounts.